Shipping policy

🚚 Zoleen Kids — Shipping Information

Delivery Across South Africa

At Zoleen Kids, we use Courierit/RTT and PAXI(Store-to-Store) to deliver orders to our customers.

Once your order has been processed and handed over to our courier, you will receive the relevant tracking information where available.

Processing Time

Orders are processed and prepared for collection before being handed over to the courier.

Please note that courier delivery times may vary depending on the destination, operational circumstances and other factors outside of Zoleen Kids' control. The courier terms allow for reasonable delays or changes to dispatch dates and also provide for delays caused by circumstances beyond the courier's reasonable control.

Delivery Address

Please make sure that your delivery address, contact details and other information are correct and complete when placing your order.

Zoleen Kids cannot be responsible for delays or problems resulting from an incorrect or incomplete address supplied by the customer. The courier terms specifically place responsibility on the customer to provide an accurate and adequate delivery address.

Failed Delivery / Undelivered Orders

If a courier is unable to complete delivery, additional arrangements may be required. Any additional transportation or warehousing costs arising from an attempted delivery and return may be charged to the customer in accordance with the courier's terms.

Please Check Your Parcel

When your order arrives, please check the parcel and its contents as soon as possible.

If your order arrives damaged or there is another delivery-related problem, please contact Zoleen Kids as soon as possible so that we can assist you with the claim process.

The courier's terms require claims to be submitted in writing within 7 business days of delivery, with supporting documents submitted within 2 business days after the claim is submitted. Late or unsupported claims may be rejected.

Lost or Damaged Parcels

Courier liability is subject to the courier's terms and conditions and applicable insurance/cover.

The Courierit/RTT document states that customers can elect to arrange insurance for a consignment through the courier's portal at an additional premium.

Important: Because the courier's document contains specific limitations and conditions around liability and insurance, I would not promise customers that Zoleen Kids will automatically refund the full value of a lost or damaged parcel. We should handle these situations according to our own Returns/Refund Policy and the applicable courier claim process.

Shipping Fees

Shipping fees will be displayed at checkout before the customer completes the purchase.

Courier charges may be affected by applicable surcharges, duties, taxes and other charges. Courier rates may also be revised by the courier.

Important

Zoleen Kids is not responsible for delivery delays caused by circumstances outside our reasonable control, including transportation delays, strikes, weather-related events, government restrictions or other force-majeure events.